How do I contact customer service?
Please provide feedback through the Contact Us page.
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Which countries does Pet MasterMind ship to?
We primarily fulfill orders for customers in the USA and Canada. Customers from other countries should contact us for additional information.
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Is my payment information safe when shopping on the Pet MasterMind website?
We are committed to protecting the security of our customers. The financial information you provide is automatically encrypted using the highest level of protection, known as Secure Sockets Layer (SSL).
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Where are Pet MasterMind products produced?
All of our products are produced at our Vancouver facility, from ingredients carefully sourced in North America.
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What is your return policy?
All returns must be authorized by Pet MasterMind customer care. Please contact us for more information.
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Where is Pet MasterMind located?
We are based in beautiful Vancouver, Canada.
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How long will it take my item to arrive?
Shipping times are generally between 4-6 business days
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What will it cost to ship my parcel?
We charge a flat rate of $5.95 for all orders.
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Which carrier will handle my shipment?
We ship all deliveries via Canada Post for Canadian orders, or USPS for US-destined packages. Special arrangements can be made with other couriers.
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When can I expect my order to ship?
We aim to ship all orders within 48 hours of purchase. You will receive an email notification when your parcel is dispatched.
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